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Eschewing Employee Surveillance: A Digital Dilemma

Eschewing Employee Surveillance: A Digital Dilemma

Submitted by • February 28, 2020 www.digiconasia.net

Employers wishing to clamp down on unproductive staff habits or indiscretions have the digital tools but not the legal sanctions.

A popular retail corporation operating a chain of discount department stores has patented a system that can listen in on whether workers politely greet guests. A delivery company now uses sensors in its delivery trucks to ensure seatbelt safety and updated vehicle maintenance.

A customer service representative in an insurance company has to operate his computer with an omnipresent AI ‘assistant’ that checks if he is sleepy or talking too fast on the phone. The list goes on.

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