How to Test IVR Systems? Essential Steps and Requirements

Interactive Voice Response (IVR) systems are those automated menus you hear when you call customer service. They let you interact with a system, using your voice or by pressing numbers on your phone. IVR handles tasks like processing calls, sharing information, taking requests, or even transferring you to a live agent if needed. With pre-recorded menus and options, these systems make navigating through customer service a breeze, no humans needed (unless absolutely necessary). They cut wait times, handle routine tasks, and are available 24/7, saving businesses time and money.